Accessibility
At 013, we want our music venue to truly be for everyone. As a visitor, you should feel welcome and be able to enjoy a concert, regardless of your needs. We are happy to help you explore options, such as arranging a stool so you can enjoy the show seated, providing access to the wheelchair accessible platform, or offering the Hidden Disability Sunflower lanyard. Take a look at this page to see how we can make your visit to 013 as comfortable and enjoyable as possible.
Facilities
Are there facilities for people in a wheelchair?
In the main hall (MAIN), we have a platform for visitors who use a wheelchair or other aid. With this platform, we aim to provide visitors with mobility limitations a place with a good view of the stage. As 013 Poppodium, we do our best to make it as easy as possible for everyone, including visitors who have difficulty walking, use a wheelchair, or require other aids. Therefore, to provide this good service, customization is needed on a regular basis. Starting March 8, 2024, separate wheelchair tickets will no longer be offered for shows. Simply purchasing a regular ticket for the desired show will be sufficient.
You can reserve a spot on the wheelchair accessible platform from March 8, 2024, by sending an e-mail to [email protected]. We would like to ask you to include the following information in this e-mail:
- Will you be coming in a regular or special wheelchair?
- Are there any other special features we can take into account during your visit to 013?
If space is available on the platform, one companion will be allowed to accompany you. Should the platform be full, there is still the possibility to take a seat next to or behind the platform.
To ensure the best service, we kindly request that visitors with a reservation (and their party) arrive at the VIP entrance of 013 30-45 minutes before the start of the main program. You can find the VIP entrance on the right side of the regular entrance of the Main Stage.
Are there facilities for people who have difficulty walking?
We mainly sell standing seats unless otherwise stated, for example at our comedy shows. Are you injured, pregnant, or unable to stand for an extended period of time for any other reason? Please send an e-mail to [email protected]. We will be happy to look into possibilities with you, for example, to arrange a stool for you or to take a seat on the wheelchair platform (only available for concerts in the Main and depending on the availability of stools).
Are there facilities for people with invisible disabilities?
At 013 Poppodium, where stimuli and crowds are a daily feature, the Hidden Disability Sunflower keycord offers a way to make the invisible visible. It allows you to let others know that you may have a neurological, physical, visual or hearing impairment and could possibly use some extra understanding, help or time during your visit to 013.
The Hidden Disabilities Sunflower keycord is recognized and acknowledged within 013 and is available at our Boxoffice.
Do you have a wheelchair-accessible toilet?
Yes, we have a wheelchair-accessible toilet available. To use it, you will need an access pass. During a concert in the main hall (MAIN), you can ask the service employee at the wheelchair-accessible platform for this pass. During a concert in the small hall (NEXT), you can ask an employee at the Box Office for a pass.
How do I switch off the effects on your website?
At the bottom right of the homepage and the program page, there is a 'motion off' button. By clicking on this, you reduce the effects on our website. This stops the video from playing and disables the 'diagonal' scroll effect.